Rental terms
and cancellation questions.
Your accepted written quote and rental agreement establish the terms for your booking. Use this guide to understand the questions to settle before delivery.
Quote requests and reservations
A website inquiry is not a reservation, an inventory hold, or an agreement to charge a card. Confirm equipment availability, fulfillment supplier, service responsibilities, and the steps needed to reserve your unit directly with NovaSani.
Price and payment
Published prices are individual rental examples or planning figures. The written quote should show the equipment, delivery, pickup, routine service, extra service, tax, and any weekend or rush charges. Payment timing and deposit requirements are set in that agreement; do not send card information through this website.
Rental period and renewal
Recurring construction examples use 28-day billing periods. Ask for the renewal date, extension rate, and notice required to stop the rental. An estimated project end date does not automatically trigger collection.
Cancellation and refunds
The rental examples include different cancellation windows: 72 hours, 24 hours, or 24 business hours before delivery. No single deadline applies to every booking. Before confirming, obtain your exact deadline, timezone, refund terms, and any non-refundable rush or dispatch fees. Weather changes do not automatically waive charges.
Access, placement and equipment care
The customer must provide a safe, suitable placement location and keep delivery, cleaning, and pickup access open as agreed. Identify gates, slopes, cables, soft ground, and site restrictions beforehand. Confirm damage, unsuccessful-delivery, relocation, and loss terms in the contract. Do not move or tow equipment without authorization.
Pickup and billing stop
For open-ended rentals, call to request off-hire. Obtain confirmation of the billing-stop date and collection window. Leave the unit reachable until the driver has removed it.
Questions about your agreement
Contact NovaSani Porta Potty Pros at (440) 298-8739, 7520 Clover Ave, Mentor, OH 44060. These website notes do not replace your specific signed agreement or applicable law.